List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including evidence of the ability to:
identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
select appropriate communication method for relevant audience and according to organisational requirements
articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
demonstrate problem solving techniques to negotiate and resolve communication challenges
evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:
legislative requirements relevant to workplace communication
organisational requirements relevant to workplace communication (including digital form):
policies and protocols
codes of conduct
organisational reputation and culture
techniques to resolve communication challenges
methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
key principles of cross-cultural communication and communication with individuals with special needs or disabilities
presentation methods to present and convey workplace information or instructions:
formal presentation using visual aids and prompts
informal team meeting or instructional briefing
written work instruction for a process or procedure
communication methods suited to audience and workplace requirement:
verbal means: telephones, mobiles, video conference
written means: emails, SMS, social media
communication challenges relevant to performance evidence:
conflicts with clients or team members
potential risks or safety hazards
unethical or inappropriate communication
use of visual prompts and presentations
communication that falls outside of workplace policy
key relevant features of:
different communication styles
different communication methods
cross cultural communication techniques.
Mandatory conditions for assessment include:
A safe working or simulated environment
Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.